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Home » Customer Service

Customer Service

We can no longer guarantee Christmas delivery. 

Questions?

Live Chat
Phone: 888 370-7446
Email: info@pamperedpuppy.com
Address: 800 Wisconsin St, #102 | Eau Claire WI 54703

Shipping-

Please see our detailed shipping page.

Returns-
Customer satisfaction is very important to those at www.pamperedpuppy.com.  If a product fails to meet your expectations, you can return it to us in its original and unused condition within 7 days for either an exchange or merchandise credit. If you have a question about a product’s return policy please contact us. See below for exceptions to our return policy.

If you would like to exchange or return an item, email us first to get a RMA number, without this number, your return can not be accepted. After you get this number then ship the unused item with its original packaging to:
Pampered Puppy
Attn: Returns RMA#_____
1728 Spooner Ave Suite C
Altoona, WI 54720

Please make sure orders@pamperedpuppy.com is on your safe list or you are checking your spam/junk folder, as our emails sometimes get sent there.

When returning a product we recommend using UPS or the US Postal Service. They have tracking ability and this will help with any issues that may arrive. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected items. Shipping costs are not refundable.

For an item to qualify for a return, all products must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We encourage you to measure your pet accurately as possible as we cannot exchange or return any products that have been used. Pampered Puppy reserves the right to determine if a product was used or not.

Defective Products:
If a product is defective when you first receive it, please contact us immediately and we will replace the product at no extra charge for you.

Holiday Products:
Holiday items are non-returnable. This includes costumes, birthday, and wedding attire. They may be exchange once for size issues. Please contact us if you have any questions. Please measure accurately to make sure you order the correct size.

Beds & Blankets
Due to health reasons we cannot accept returns on these items. If you have any questions about sizing please contact us first.

Treats, Food, & unpackaged Toys 
These items are final sale due to health and safety issues.

Custom Products
Due to the nature of them, we are not able to accept returns on custom products. Please contact us if there is an issue and we will try to work with you to get it right.

Duke's Deals Items
Due to their deeply discounted prices, all items in the Duke's Deals category are final sale.

Credit Cards
Please note your credit card will be charged at the placement of your order. This is to protect both you, the consumer, and Pampered Puppy, the merchant, from fraud.

Canceling Placed Orders
If you need to cancel an order after it has been placed but before it has been processed, there will be a 7% cancellation fee. This is due to credit card and processing costs. The request for a canceled order must be in writing via email.

Website Disclaimer
While we make every effort to make sure the accuracy of this website, error may occur. We reserve the right to correct these mistakes.

We strive to provide great customer service and we wish we could accept all exchanges and returns without any questions or limitations, but this is simply not possible. We thank you in advance for honoring these policies, so that we can continue to offer you a large selection of quality products.

Price Match Guarantee
Our customers are Very Important to us, and we would really like you to be satisfied. So, if you see a product with us that you want to purchase, but you happen to find it at a lower price elsewhere, just email at us info@pamperedpuppy.com, and we will do everything we possibly can to match or beat that price.

Include The TOTAL Price:
The price we are looking to match or beat is the combination of the actual price of the item, plus the shipping & handling costs. So, when you give us the competitor's price, include the product price plus their S&H, and any taxes they are charging. It is very possible that when you add all of that up, our total price may already be better than theirs. But if that's not the case, then we will match or beat their total price. There may be a chance that they charge a low product price and then a very high shipping price. That is why it is important to check both prices.

In Order To Match or Beat The Price…
We need to know which company is offering that price and for how much. If it's another online dealer, we need to see that price on their web site, or a written agreement that they offered you that price. That agreement can even be in an email they sent to you. As long as you can provide us with this necessary information, we can match or beat their price, which is what we would like to do for you.

NOTE: We reserve the right to *Not* match or beat a competitor's price if their price is so ridiculously low, that we make little or no profit on the transaction.

So email us at info@pamperedpuppy.com, with this information…

  1. Who the competitor is. We need their name and web site.
  2. What their TOTAL price is. That includes the product price, S&H and taxes.
  3. Verification of their price, either on their web site or in a written agreement to you.

Privacy Policy-
Our Privacy Policy is simple - We absolutely Promise and Guarantee that we NEVER share, sell or give our customer information to ANYONE. Your information stays ONLY with us. Even within our own company, nobody has access to any customer's financial data. It is not possible for us to see it. General customer information is accessed only by our most top level, most trusted customer service specialists and ONLY when absolutely necessary, such as contacting a customer about their order.

On occasion, we do our own e-mailings to our customer base to inform them of new and exciting offerings at pamperedpuppy.com. But, we don't do that very often. And whenever you want to opt out of those email offerings, you can do so, and we will respect that. It is never our intent to bother our customers with excess emails, and we certainly do NOT engage in any SPAM activities. When you shop at pamperedpuppy.com or sign up for any of our contests or promotions, you can be sure that your personal information is EXTREMELY SAFE with us. You have our word on that.

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